Good Trips (Thailand) Co., Ltd — Last Updated: September 2026
These Terms and Conditions apply to every booking made with Good Trips (Thailand) Co., Ltd. ("we," "us," "our"), TAT Licence No. 14/02648, whether booked through www.goodtripsthailand.net, in person, or via WhatsApp, Line, phone, or email. By confirming a booking with us, you agree to these Terms in full.
A booking becomes confirmed once payment is received and we have issued your voucher. Most day tours (boat trips and island excursions in particular) need to be booked by 4:30 PM the day before departure, and are subject to a minimum number of participants and seat availability.
If you're booking on behalf of other travellers, you're confirming that you're authorised to accept these Terms for them, and that the names, ages, and other details you give us for each traveller are accurate.
Need to change something after booking? Requests made by 4:30 PM the day before your scheduled tour can usually be accommodated free of charge. Change requests received after that cut-off are treated as a cancellation of the original booking followed by a new booking, so the cancellation terms in Section 4 below will apply to the original date.
All prices are quoted in Thai Baht (THB) unless we state otherwise, and are shown either per person or per group/vehicle depending on the tour — check the specific tour page for which applies. Bank transfer carries no additional fee; paying through our online payment gateway adds a 6% processing fee. Day tours are generally payable in full at booking; for multi-day packages, a deposit may be accepted with the balance due before departure.
Once payment clears, we email your booking voucher — normally within 2 hours. Please check the tour date, time, and pick-up details on it as soon as it arrives and let us know immediately if anything looks wrong. A digital copy on your phone is fine; you don't need to print it, but do keep the emergency contact number on it handy for tour day.
Our refund windows differ for single-day tours versus multi-day packages, since the costs we commit to on your behalf (boats, guides, hotel rooms) differ too:
If illness or injury forces you to cancel outside these windows, we can offer a 50% refund where you provide a medical certificate within 7 days of your cancellation request.
Weather, sea conditions, safety, or circumstances outside our control can occasionally require us to adjust an itinerary — we'll always aim to substitute a comparable stop rather than simply drop something. If we have to cancel your tour entirely, you can choose between a full refund or rescheduling to another available date at no extra cost.
Pick-up windows are typically 15–30 minutes either side of the confirmed time. If your vehicle hasn't arrived within that window, please call the emergency number on your voucher within 15 minutes — we can only assist quickly if we know there's a problem. Failing to be at the pick-up point when the vehicle arrives is treated as a no-show, and the cancellation terms in Section 4 apply.
For airport and private transfers, please give us your flight details at booking — our drivers will wait up to 60 minutes after your flight lands. Journey times quoted anywhere on our site are estimates only; we can't be responsible for delays caused by traffic, road conditions, or weather.
On cruise shore excursions, your guide plans stops with a comfortable margin before the ship's published all-aboard time, and will reorder or shorten the visit if needed to make sure you're back on time.
Show and attraction tickets (such as cabaret shows or theme parks) are issued for a specific date and time slot. The venue — not us — sets its own admission rules, and arriving late may mean the venue refuses entry with no refund payable, so please plan to arrive in good time.
Hotels named on a package page are indicative of the standard you'll receive and are subject to availability — we may substitute a comparable property of the same or higher category if needed. Solo travellers on multi-day packages should expect a single-room supplement, and early check-in or late check-out isn't included unless we've confirmed it in writing.
National park and similar entrance fees are set and collected by Thai government authorities, not by us, and are often charged at a different rate for foreign visitors than for Thai nationals. If you decline to pay an entrance fee on the day, you won't be able to enter that attraction, and no refund is available for that portion of the tour.
Please tell us about any medical conditions, mobility limitations, or allergies when you book, so we can advise whether a tour is suitable and make reasonable arrangements. On any water-based activity, life jackets are provided and must be worn whenever your guide instructs — this isn't optional. Children must be supervised by an adult throughout.
Meals included in a tour vary by season and local availability; vegetarian options are available on most tours if you let us know in advance. We'll do our best to accommodate specific dietary needs, but can't guarantee a kitchen is completely free of cross-contamination with allergens.
We strongly recommend arranging comprehensive travel insurance covering trip cancellation, medical treatment, and personal belongings before you travel — particularly if your itinerary includes optional activities booked with third parties, which our own arrangements don't cover.
For many tours we appoint local operators — boat owners, attraction venues, hotels — to actually deliver part of your experience. We choose these partners carefully, and may substitute an alternative operator of comparable standard if your original one becomes unavailable. Because these operators act independently of us, we aren't responsible for their acts or omissions, though we will always help resolve a genuine problem on your behalf.
Our total liability arising from any booking is limited to the amount you paid us for that booking. We aren't liable for losses caused by circumstances beyond our reasonable control, or for indirect/consequential losses — except where Thai law doesn't allow us to limit liability, such as for death or personal injury caused by our own negligence.
We reserve the right to end a tour early for any guest whose behaviour puts themselves, other guests, or staff at risk. Our guides may take photos or videos during the tour for our marketing and social media — just let your guide know on the day if you'd rather not be included.
If something goes wrong, please raise it with us via WhatsApp or email within 30 days of your tour so we can look into it properly and respond.
We only use the personal data you give us to arrange and deliver your booking. Full details of what we collect and how we protect it are set out in our Privacy Policy, which forms part of these Terms.
These Terms are governed by the laws of the Kingdom of Thailand, and any dispute arising from them is subject to the jurisdiction of the Thai courts.
We may update these Terms from time to time; changes take effect as soon as they're posted here and apply to bookings made after that date.
Good Trips (Thailand) Co., Ltd. — TAT Licence No. 14/02648
Registered Address: 66/33 Uraiwan Park View, Nong Prue, Bang Lamung, Chon Buri 20150, Thailand
Phone / WhatsApp: +66 95-174-1941 (Thai/English), +66 82-546-5941 (English)
Email: goodtripsthailand@gmail.com
Websites: www.goodtripsthailand.net, www.thailandtouragency.com